Skip to content

Start free trial

Plans and billing

Cancel or resume your plan

Cancel your plan in Billing & plan. You keep it until the end of the paid period, and your data is kept for 30 days.

Updated Oct 23, 2026

Cancel

Open Billing & plan.
Click Cancel plan.
Pick a reason under Why are you leaving? and add a note if you like.
Click Cancel plan to confirm, or Keep my plan to go back.

You keep your plan until the end of the period you paid for. After that, reports, widgets and the chatbot stop, and your data is kept for 30 days.

Resume

Before the end date, click Resume plan in Billing & plan. If the subscription has already ended, choose a plan again to start a new checkout.

Good to know

Only the account owner can cancel. See Team members and roles.
To remove your account and data for good, see Delete your account.
For refunds, see the refund policy.

Common questions

What happens when I cancel?

You keep your plan until the end of the period you paid for. After that, reports, widgets and the chatbot stop, and your data is kept for 30 days.

Can I undo a cancellation?

Yes. Click Resume plan in Billing & plan before the end date.

Still need help?

Ask in the chat inside the app, or send us a message on the contact page. You can also browse all help topics.