You can download a full copy of your account data at any time.
Steps
- Open Settings and go to the Danger zone tab (open Settings › Danger zone).
- In Export all data, click Export data.
- Wait while the export is prepared. This can take a few minutes. You can leave the page; the bell tells you when it is ready.
- Click Download ZIP.
The ZIP file has your clients, audits, leads, keywords, widgets and chat transcripts as CSV and JSON.
Limits
- The download link works for 24 hours.
- You can export once an hour.
- Only the account owner or an admin can export all data (see roles).
Common questions
How long does the download link work?
24 hours. After that, start a new export.
How often can I export?
Once an hour.
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Still need help?
Ask in the chat inside the app, or send us a message on the contact page. You can also browse all help topics.